Shipping policy

SHIPPING POLICY

PROCESSING TIME

Orders are normally processed within two to four business days, excluding weekends and public holidays.

Processing may take longer during sales, launches, holidays, severe weather, supply interruptions, or periods of high order volume.

Processing time is separate from carrier transit time.

SHIPPING DESTINATIONS

We offer shipping to destinations made available at checkout. Available services may vary according to the product, destination, customs requirements, and carrier restrictions.

The presence of a country or region at checkout does not guarantee that every product may lawfully be imported there.

DELIVERY ESTIMATES

Delivery dates shown at checkout or provided by a carrier are estimates and are not guaranteed.

Delays may occur because of customs inspections, carrier disruption, weather, public holidays, incorrect addresses, security checks, or other circumstances outside our reasonable control.

TRACKING

When tracking is available, we will send tracking information to the email address supplied with the order.

Tracking may require 24 to 72 hours to become active after the shipping confirmation is issued.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address.

Contact info@madnepalhoney.com immediately if an address needs correction. We cannot guarantee changes after an order has entered processing or fulfillment.

Honey Nepal is not responsible for delays or losses caused by inaccurate, incomplete, or outdated delivery information supplied by the customer, except to the extent required by law.

INTERNATIONAL ORDERS

International customers are responsible for confirming that products can legally be purchased, imported, possessed, and received in their country or region.

The recipient is responsible for import permits, customs duties, taxes, brokerage fees, inspection charges, and other government charges unless checkout expressly states otherwise.

Customs authorities may inspect, delay, refuse, seize, destroy, or return a shipment. Honey Nepal cannot control customs decisions or guarantee customs clearance.

If a shipment is returned, refused, abandoned, destroyed, or seized because of local restrictions, unpaid charges, or the customer’s failure to meet import requirements, any available refund will be determined under our Return and Refund Policy and applicable law.

LOST OR DELAYED SHIPMENTS

If tracking has not updated for an unusual period or the estimated delivery window has passed, contact us at info@madnepalhoney.com.

We may ask you to confirm the address, check with household members or neighbors, contact the carrier, or complete a carrier declaration. We will assist with an available carrier claim and provide any remedy required by applicable law.

PACKAGES MARKED DELIVERED

If tracking shows “delivered” but you cannot locate the package, contact the carrier and email us promptly.

We will reasonably assist with an investigation. Refunds or replacements are not automatic and will depend on the carrier’s findings, the circumstances, available shipping protection, and applicable law.

For greater security, contact us before ordering to ask whether signature-confirmed delivery is available. Additional fees may apply.

DAMAGED OR INCORRECT ORDERS

Report damaged, leaking, defective, or incorrect products within seven days after delivery by emailing info@madnepalhoney.com.

Include your order number and clear photographs of the product, packaging, damage, and shipping label. Claims are handled under our Return and Refund Policy.

MULTIPLE SHIPMENTS

Orders containing multiple products may arrive in separate packages and on different dates. Separate tracking details may be issued.

CONTACT

Honey Nepal
730 King George Blvd
Savannah, GA 31419
USA

Email: info@madnepalhoney.com
Phone: 9122295888